While we work closely with our couriers to ensure safe delivery of your gear, accidents can happen.
Shipping Protection guarantees a smoother, faster resolution if something goes wrong.
Shipping Protection
Extra protection every step of the way
Why Choose Shipping Protection?
Priority Customer Support
If something happens, your claim jumps to the top of our queue for fast handling.
Advanced Replacement
We’ll dispatch a replacement product before we receive the damaged or missing item back. No delays. No waiting on courier investigations.
Express Replacement Shipping
If a replacement is needed, we will express-ship it at no extra cost for all eligible Australia Post deliveries.
Peace of Mind
Heavy fitness equipment occasionally gets knocked around by couriers. Shipping Protection removes the stress completely.
Making a Claim
If you purchased Shipping Protection and your item arrives damaged or goes missing:
- Email our support team at [email protected]
- Use the subject line: “Shipping Protection Claim – Order #XXXXX”
- In the email, include:
- Your full name
- Your order number
- A brief description of the issue
- Photos of the damage (if applicable)
Our team will review your claim and fast-track a replacement or refund as soon as possible.
To view the full Dangerously Fit Shipping Protection Terms, please click here.