Dangerously Fit Shipping Protection Charter

1. Your Rights Under Australian Consumer Law (ACL)

All goods and services sold by Dangerously Fit come with automatic guarantees under the ACL. This includes guarantees that:

These statutory rights cannot be excluded or limited by any part of this Charter or any additional terms.

If a good is faulty, damaged, lost in transit, or fails to be delivered within a reasonable timeframe (or the timeframe we specified), you retain the right to a refund, replacement, or repair under the ACL. Consumer Affairs Victoria – Transit Damage Guidance

2. What is “Shipping Protection” — Optional Premium Service

Shipping Protection is an optional, premium service we offer in addition to the standard entitlements under the ACL. It is not a substitute for ACL-provided consumer guarantees, but a value-added service designed to give you faster, more reliable resolution in the event of courier loss or damage.

If you purchase Shipping Protection at checkout, you become eligible for:

  • Priority customer support
  • Fast-tracked replacement dispatch (often before we receive a return)
  • Express courier shipping for replacements (no added cost)
  • Peace of mind for high-value or heavy items

3. What Shipping Protection Covers

If Shipping Protection was added to your order, we will provide:

  • Replacement or refund if the parcel is lost in transit
  • Replacement or refund if the parcel is damaged during transit
  • Replacement or refund if the parcel is mis-delivered or marked “delivered” incorrectly

We will aim to dispatch replacement stock before we receive confirmation or return of the original item — for faster resolution.

4. What Shipping Protection Does Not Cover (Exclusions)

The following situations are not covered under Shipping Protection:

  • Customer provides incorrect or incomplete shipping address at checkout
  • Customer requests address changes after dispatch
  • Parcel is stolen after successful delivery (e.g. left unattended, signed delivery, theft on customer’s property)
  • Customer refuses delivery or fails to accept delivery
  • Product damage or loss due to misuse, neglect, normal wear and tear, or change-of-mind
  • Delays, loss or damage due to customs clearance, natural disasters, courier-carrier industrial action, force majeure or other events outside courier control
  • Orders shipped under “standard delivery” (i.e. when Shipping Protection was not selected)

5. How to Claim (If You Bought Shipping Protection)

To lodge a Shipping Protection claim:

  • Email us at [email protected]
  • Use subject line: “Shipping Protection Claim – Order #<your order number>”
  • Include:
    • Your full name
    • The order number
    • A brief description of what happened (lost / damaged / not delivered)
    • If damaged: clear photos of the product + packaging

Claims must be submitted within 3 days of confirmed delivery (for damaged items) or within 3 days of the expected delivery date (for non-arrivals).

We will respond as quickly as possible and — if approved — dispatch a replacement immediately or issue a refund if replacement stock is unavailable.

6. If You Decline Shipping Protection (Standard Delivery Only)

If you chose not to purchase Shipping Protection, your order is shipped under Standard Delivery, which does not include guaranteed coverage for courier loss or damage. We will still assist by initiating a courier investigation if you contact us, but:

  • Replacement or refund is not guaranteed
  • Resolution times will be subject to courier investigation timelines (which may take days or weeks)
  • We cannot commit to pre-shipping a replacement

7. Fees / Cost

The fee for Shipping Protection is 1.5% of cart order.

8. Limitations of Liability

Subject always to your rights under the ACL, in no case will Dangerously Fit be liable for:

  • Indirect, incidental, special or consequential losses or damages (including lost profits, lost business, loss of use)
  • Delays in delivery times once the item has been dispatched
  • Loss or damage which is excluded under this Charter (see Section 4)

If we are found liable under the ACL for a breach of consumer guarantees, our maximum liability will be limited to the retail price paid by you for the affected product(s).

9. General Terms

  • Title and risk in products pass to you on confirmed courier delivery (or as per your jurisdiction’s standard) — but Shipping Protection ensures the risk is mitigated for loss or damage in transit.
  • We reserve the right to modify or update this Shipping Protection Charter at any time. Any changes will apply only to orders placed after the update.
  • These Shipping Protection Terms are in addition to, and do not replace, our general Terms & Conditions, Returns Policy, Privacy Policy, or any rights you have under ACL.

10. Contact & Dispute Resolution

If you believe a claim should be considered under the ACL (regardless of whether you bought Shipping Protection), please contact us at [email protected]. We are committed to resolving issues fairly, transparently, and in line with consumer law.

Consumers in Australia who believe their rights have not been met may contact the Australian Competition & Consumer Commission (ACCC) or their local state consumer protection agency.